Customer Service: Mental break down inducing.

So yesterday I woke up and called the customer service. The communication thing was bit of an issue but we got through it together. Today however, was a shitstorm waiting to happen. I was woken up at 8am to wait for the cable man, because our cable and internet managed to break down yesterday evening. I am okay with this.

The cable man arrived shortly after he called but he smelt with cologne. I am not okay with that.

He went around the basement where the main tv was, and he puttered around but in the end he stated it was all fixed. I asked him "Is the internet/wireless fixed?" He said "Yes". I was happy with this.

But when I went to check the internet, he left thinking all was fine. The wireless didn't work. The internet had been hooked up to the desktop no one uses, but the 4 laptops in the house were shit out of luck. You'd think if someone said something worked, it would function. I was not okay with this.

So I went down onto the desktop and I pulled up the website for my service provider and they had chat support. This was exactly what I needed, I was pleased that I saw it. I got on with a customer service person, it all went down hill. She kept asking for information that I didn't have. It was really pressing my nerves in a direction my nerves didn't bend. I am not okay with that.

Then she dropped the bomb; come back when you have the information, I can't seem to pull up your account. That is not what you tell someone who is really frustrated. This is around the time the mental break down started. There was tears; lots of them.

I asked what I could do since I was really annoyed by this woman. She asked me what province I was in. If you worked for a Canadian phone company you would assume that 709 would click in with Newfoundland. Nope. She has no idea that I lived in Newfoundland. So after a half hour of the worst conversation I have ever had, she realized she couldn't help me because they couldn't only help people in Ontario and Quebec. That just didn't make sense to me.

My response was: Are you serious? You must be joking.

I was ready to put someone through a wall.

But conveniently I have a friend who didn't want me to put anything or anyone through a wall. After eating some comfort food and being able to control my rage and tears he reminded me he was an IT manager. Although I feel like being saucy from him not helping earlier, I can't be mean to him because within 10 minutes he me set up my wireless and I was able to use my laptop again.

So the moral of the story is, tie your repair man to a chair until you check every service he is supposed to fix. Us chains if necessary.